Contact Us

For sponsorship inquiries, please email us at sponsorship@upstateniagara.com

To contact Upstate Niagara Cooperative, Inc.,
send us a message at emailus@upstateniagara.com

Or contact us at:
25 Anderson Road
Buffalo, New York 14225
Phone: (716) 892-3156

If you are contacting us regarding a concern with one of our products you purchased, please include as much information as possible in your submission. Typically, we would like to have the “sell by” date from the container along with any other information printed next to it, such as batch number and/or plant code (located on the front of milk jugs, bottles and cartons and on the bottom on yogurt, sour cream, cottage cheese or dip cups). This information will help us identify more precisely the processing time/batch and we can solve your inquiry promptly, without having to take up more of your valuable time.

We also encourage you to fill in and submit the form below with any suggestions or comments on how we can improve our products and services.


* Required




Privacy Policy

Effective Date: October 20, 2006

Upstate Niagara Cooperative, Inc. is committed to providing a fun, entertaining, and safe online experience to people of all ages that may visit this site, and we take special care to protect the privacy of children under the age of 13. We have developed our privacy practices based on guidelines established by the Children's Advertising Review Unit of the better Business Bureau (CARU) and in compliance with the requirements established by the Children's Online Privacy Protection Act of 1998 (COPPA ). We also recommend that parents monitor their children's internet activities and learn to employ software or other tools that can help children enjoy the fun and entertainment of an online experience without compromising their personal safety or allowing them to use the internet in a manner inconsistent with their parents' preferences.

What information might we collect from children and how might we use it?
At Upstate Niagara Cooperative, Inc., it is our policy to create website experiences for children that require limited or no collection of personal information. Generally, we limit our collection of information to non-personally identifiable information that is gathered through a child's voluntary submission to us or through the use of cookie, web beacon, or similar technology.

From time to time, however, we may request limited personal information from a child (such as name or e-mail address) in order for that child to participate in particular activities at this site. Except in special, limited circumstances, we do not collect such information from a child under 13 without the prior consent of a parent/guardian. When we ask for consent, we will tell the parent/guardian what we will do with the information that their child provides to us, how they can review their child's information, and how they can request us to delete it. Upstate Farms Cooperative, Inc., does not condition a child's participation in any activity on the website on a child's disclosure of more information than is reasonably necessary to conduct the activity.

As mentioned above, from time to time, we may collect information at this site from a child under 13 without prior consent of a parent/guardian, but only in these special, limited circumstances:

  1. We may seek a child's name and a parent/guardian's email contact information to seek the parent/guardian’s consent or to provide them with a notification.
  2. We may seek a child's name and email address in order to respond on a one-time basis to a specific request of that child. For example, if a child sends us an email request, we will hold their email address long enough to respond to them and then delete it from our system after we have provided an answer.
  3. From time to time, we may have special online promotions or offers on this site that are open for registration by children under the age of 13 (for example, a sweepstakes or contest). If a child under the age of 13 wishes to participate, we will ask for a parent/guardian's name and email address so that we can notify them and give them an opportunity to complete the registration for their child or to opt out of the activity on behalf of their child. Any information that is given to us in this circumstance is used only for the purpose of conducting the activity and will be deleted from our system after conclusion of the promotion and any legally required period for keeping such information.
  4. We may seek a child's name and contact information to the extent reasonably necessary to protect the safety of a child participating on our website. In this situation, the information will only be used for the purpose of protecting the child’s safety and, as above, we will provide the parent/guardian with notice of this use.
  5. We may seek a child's name and contact information to the extent reasonably necessary to protect the security or integrity of our website; to take precautions against liability; to respond to judicial process; or (to the extent permitted by law) to provide information to law enforcement agencies or for an investigation on a matter related to public safety. Such information will not be used for any other purpose.

Whenever we collect personally identifiable information at the site, the information will be used solely by Upstate Niagara Cooperative, Inc., or its agents or contractors for the purposes indicated at the time the child (with parental/guardian notice or consent, as applicable) provides the information. For example, if a parent registers a child in a sweepstakes, we will use the information to notify the child that he or she has won and to fulfill the sweepstakes prize. We also may transfer, disclose, or share such information with third parties who are engaged by us specifically to administer or fulfill certain online activities (e.g. , conducting sweepstakes and contests). Such third parties have access to personal information needed to perform their functions, but may not use it for other purposes. Lastly, we may also disclose personally identifiable information to third parties when required by law or pertinent to judicial or government investigations or proceedings, or when otherwise necessary to protect our website or the safety of its users.

How do we use cookie, web beacons, or similar technologies?
We may employ cookie technology, web beacons, and similar devices on our site to facilitate site administration and navigation and to provide an enhanced online experience for our visitors. Information tracked through these mechanisms includes but is not limited to (1) a user's IP address (e.g., yahoo.com - 192.168.1.1), (2) the type of web browser (e.g., Microsoft Explorer) and operating system (e.g., Windows or Linux) being used, (3) the pages of the site a user visits, and (4) other websites a user visited before visiting our site.

Most browsers accept cookies automatically, but can be configured not to do so or to notify the user when a cookie is being sent. If you wish to disable cookies, refer to your browser help menu to learn how to disable cookies. Cookies do not collect or contain personally identifiable information such as your child's name or email address.

Web beacons are 1x1 single-pixel graphics that allow us to count the number of users who have visited a particular web page or to access certain cookies. We may use web beacons on our websites to count users and to recognize users by accessing our cookies. Like cookies, web beacons do not collect or contain personally identifiable information such as name or email address.

Security
We have taken steps to protect the confidentiality, security, and integrity of all information our visitors share with us. This includes setting up processes to avoid any unauthorized access or disclosure of this information.

Send-to-a-friend tools
This site may, from time to time, include a send-to-a-friend application that makes it easy for visitors to forward information or materials from our site to friends or family by e-mail. In order to address the e-mail message, the application will ask for the recipient's e-mail address and/or similar information (including the sender's e-mail address). This information is only used by the application to address the message so that it can be properly sent. Upstate Niagara Cooperative, Inc., does not retain any of this information for any purpose.

Contacting us regarding your child's personally identifiable information
Upon providing proper identification, parents can request review, correct, update, or have deleted their child's personally identifiable information from our database by writing to us at Upstate Niagara Cooperative, Inc., Twenty Five Anderson Road, Buffalo, NY 14220 Attn: Marketing Coordinator. We can also be reached by telephone by dialing our consumer response department at 1-866-874-6455 weekdays from 8 a.m. - 5 p.m. Eastern Time. Please feel free to use this same contact information if at any time you have questions or concerns about our Privacy Policy.

Changes to this policy
Upstate Niagara Cooperative, Inc., reserves the right to change our practices and this site's Privacy Policy at any time. Any changes will be reflected on this page. Therefore we recommend that you visit our Privacy Policy often so that you are always fully informed. In addition, we will send a notice to any parent informing them of any material change in the collection, use, and/or disclosure practices to which that parent previously consented.

©2012 Upstate Niagara Cooperative, Inc.

If you have any further questions about privacy or security, please contact us by sending an email to: emailus@upstatefarms.com.

Terms of Use

This Website is owned and provided by Upstate Farms Cooperative, Inc. and is provided for your personal entertainment, information, and education. Your use of this Website is subject to the following terms and conditions. Your use of the Website constitutes your acceptance of these terms and conditions and your agreement to be bound by them. If you do not agree to these terms or if you do not agree with our Privacy Policy posted on this site, please do not use this Website or any services offered by this Website.

Please review this Terms of Use page often. We reserve the right to change these terms and conditions at any time without notice. Please check back from time to time to ensure you are aware of any updates or changes to these terms.

United States Only
Unless otherwise specified, the materials in this Website are presented solely for the purpose of promoting products or programs available in the United States, its territories, possessions, and protectorates. We make no representation that materials in the site are appropriate or available for use in other locations. If you access the site from locations other than the United States, you are responsible for compliance with any applicable local laws.

Intellectual Property
All names, logos, service marks, and trademarks appearing in this Website, including the trademarks, service marks, brand identities, characters, trade names, graphics, designs, copyrights, trade dress, and all other intellectual property ("Content"), except as otherwise noted, are protected intellectual property of, or used with permission or under license by, Upstate Farms Cooperative, Inc. . This includes the entire Content of the Website, copyrighted and protected as a collective work.

The use or misuse of these trademarks or any other content on this site, except as provided in these Terms of Use or in the site content, is strictly prohibited. You may print copies of the information on this site for your personal use, store the files on your computer for personal use, or reference this server from your own documents. However, you may not distribute text or graphics to others without our express written consent. Also, you may not, without our permission, copy and distribute this information on any other server, or modify or re-use text or graphics on this system or another system. We reserve all other rights.

Your use of the Website is limited to personal and non-commercial use only unless other uses are granted expressly to you. You may not copy, distribute, modify, transmit, reuse, re-post, or otherwise display the Website Content for public or commercial purposes without our written permission for such use of Content.

Disclaimer
Without limiting the foregoing, everything on the Website is provided to you "AS IS" WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR TITLE AND NON-INFRINGEMENT. ADDITIONALLY, WE DO NOT WARRANT THAT THE WEBSITE(S) OR THE SERVERS MAKING THE SITE(S) AVAILABLE ARE VIRUS FREE. We do not warrant that the functions contained in these materials will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. We do not warrant or make any representations regarding the use or the result of the use of the materials in this site in terms of their correctness, accuracy, reliability, or otherwise.

Your use of the Website is at your risk. Upstate Farms Cooperative, Inc. will not be liable for any damages including direct, indirect, incidental, consequential, or punitive damages, arising out of your access to or use of the Website and however caused, whether in contract or tort. If you become dissatisfied in any way with this Website or its Terms of Use or Privacy Policy, your sole and exclusive remedy is to stop using this Website and its services. (Some states do not allow the disclaimer of implied warranties or the exclusion or limitation of certain types of damages, so these provisions may not apply to you. If any portion of these limitations on liability is found to be invalid or unenforceable for any reason, then the aggregate liability of Upstate Farms Cooperative, Inc. shall not exceed one hundred dollars ($100).)

Links
This Website may contain Links allowing you to leave this Website for other sites that are not under our control. We are not endorsing any such Linked sites. We are not responsible for the contents or transmission of any Linked Site or any Link contained in a Linked Site or for ensuring that the Linked Sites are error and virus free. Nor are we responsible for the terms of use or privacy practices of such sites. We encourage you to carefully read the policies of each site you visit.

Submitted ideas
All comments, suggestions, ideas, notes, drawings, concepts, recipes or other information disclosed or offered to us by you through this Website or in response to solicitations in this Website shall be deemed and shall remain our property. You understand and acknowledge that we have both internal resources and other external resources which may have developed or may in the future develop ideas identical to or similar to the suggestion or comments to suggestions and that we are only willing to consider the suggestion on these terms. In any event, any suggestion is not submitted in confidence and we assume no obligation, express or implied by considering it. Without limitation, we shall exclusively own all now known or hereafter existing rights to the suggestions of every kind and nature throughout the Universe and shall be entitled to unrestricted use of the comments for any purpose whatsoever, commercial or otherwise without compensation to the provider of the suggestions.

Upstate Farms Cooperative, Inc. Privacy
Policy
We take your privacy and your privacy concerns very seriously. That is why we have adopted our Privacy Policy explaining our online information collection practices and the choices you can make about the way information is collected and used.

Choice of Law and Enforcement Your access to the Website as well as the terms and conditions and the agreement they create are governed and interpreted by the laws of the State of Minnesota without regard for conflict of laws provisions.

Agreeing to Terms If you do not agree to these Terms of Use or the Privacy Policy posted on the Website, please do not use this site or any services offered by this site. We reserve the right to make changes in these Terms of Use. Please check back from time to time to ensure you are aware of any updates or changes in this policy. Your use of our site indicates acceptance of these terms and conditions.

Contact Information You may send your comments to us at Upstate Farms Cooperative, Inc., Twenty Five Anderson Road, Buffalo, NY, Attn: Marketing Coordinator.

©2012 Upstate Farms Cooperative, Inc.